Foreign Support

How frustrating.

4:50:18 PM System
You are now being connected to an agent. Thank you for using Dell Chat

4:50:18 PM System
Connected with Deepa Balakrishnan

4:50:23 PM Deepa Balakrishnan
Thank you for contacting Dell Customer Service Chat. My name is Deepa. How may I help you?

4:50:28 PM matt
hiya

4:50:42 PM matt
i just placed an order for a ********

4:51:00 PM matt
and it tells me that it will not ship until February!

4:51:06 PM matt
is that a normal delay?

4:51:20 PM matt
over two months seems extreme.

4:51:23 PM Deepa Balakrishnan
I have not received a response in over a minute. please respond within the next two minutes to allow me to continue our chat.

4:51:31 PM matt
hello?

4:51:35 PM matt
Deepa?

4:51:40 PM matt
are you a bot?

4:53:21 PM matt
you posted your first message at 4:50:23 and i posted my first message at 4:50:28... looks like five seconds to me.
4:53:23 PM Deepa Balakrishnan
As there is no response within the last two minutes. I will be ending this chat session. If you need additional support, please contact us at www.support.dell.com. We will be more than happy to assist you.

4:53:23 PM System
Deepa Balakrishnan has left this session!

4:53:24 PM System
The session has ended!

Ugh. It's a shame, but I waited 15 minutes in a queue for this help.