Shoe Repair follow-up

Here is the response from the Dr. Marten's support center:

Thanks for the clarification. Dr. Martens warrants against manufacturing defects, but not against wear and tear or comfort/fit issues. Though we cannot offer you a refund for your merchandise, we will replace it if there is a factory defect. Unfortunately we do not have facilities for repairs.

Looks like Matt is getting a new pair of sandals. Thanks Dr. Marten's. You have renewed my faith in your product.